Privacy Policy
At Uttarakhand Trails, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, make a booking or communicate with us.
Information We Collect
Depending on the service you request, we may collect information such as:
- Full name
- Mobile/WhatsApp number
- Email address
- Travel dates
- Number of travellers
- Age or date of birth where required for a booking, permit or travel service
- Emergency contact information where required
- Passport or identification details where legally or operationally required for a specific service
- Accommodation preferences
- Dietary requirements
- Special travel requirements
- Payment and transaction-related information
- Information you provide through enquiry forms, email, WhatsApp or other communication channels
We only seek information that is reasonably necessary for providing or arranging the requested service.
How We Collect Information
We may collect personal information when you:
- submit an enquiry form on our website;
- request a quotation;
- make a booking;
- communicate with us by email, phone or WhatsApp;
- subscribe to updates or newsletters, where available;
- make a payment;
- provide information required for permits, accommodation or transportation; or
- otherwise communicate with Uttarakhand Trails.
How We Use Your Information
We may use your information to:
- respond to your enquiries;
- prepare quotations;
- process and manage bookings;
- arrange accommodation;
- arrange transportation;
- arrange trekking, tour or pilgrimage services;
- process permits or registrations where required;
- communicate itinerary and travel information;
- process payments and refunds;
- provide customer support;
- respond to emergencies where reasonably necessary;
- maintain business and booking records;
- comply with legal or regulatory requirements; and
- improve our services and website.
Where applicable, we may also use your information to send updates, offers or marketing communication where you have consented or where otherwise permitted by applicable law.
Information Sharing
We may share necessary personal information with relevant service providers when required to provide the service you have requested.
These may include:
- hotels and homestays;
- transport providers;
- trekking support teams;
- local guides;
- permit authorities;
- government or regulatory authorities where required;
- payment processors;
- technology or website service providers; and
- other vendors directly involved in fulfilling your booking.
We aim to share only information reasonably necessary for the relevant purpose. We do not sell your personal information as a business practice.
Payments
Where online payments are processed through a third-party payment gateway, your payment information may be processed directly by that payment provider according to its own privacy policy and security practices. Uttarakhand Trails does not intentionally store complete card numbers, CVV numbers or other sensitive payment credentials on its website.
Cookies and Website Technologies
Our website may use cookies or similar technologies to:
- keep the website functioning;
- understand website usage;
- improve website performance;
- remember preferences; and
- support analytics or marketing, where enabled.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Analytics and Third-Party Services
We may use third-party tools such as website analytics, maps, social media plugins, advertising or communication services. These services may collect information according to their own privacy policies. Where such tools are used, we encourage users to review the privacy policies of the relevant third-party services.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining booking and financial records, resolving disputes, complying with legal obligations and protecting legitimate business interests. When information is no longer required, we may delete or anonymise it, subject to applicable legal and operational requirements.
Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure. Travellers should avoid sending unnecessary sensitive information through ordinary email, WhatsApp or website enquiry forms.
Your Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to, correction of or deletion of certain information, or to withdraw consent where processing is based on consent. Requests may be made using the contact details provided below. We may need to verify the identity or authority of the person making a request before taking action. Where applicable, withdrawal of consent will not affect processing that is permitted or required under applicable law or necessary for services already requested or provided.
Children's Information
Our website and services are not intentionally directed at children for independent booking. We do not knowingly collect personal information from children except where such information is provided by a parent, guardian or authorised person for a legitimate travel or booking purpose and where permitted by applicable law.
External Links
Our website may contain links to external websites. We are not responsible for the privacy practices, content or security of websites operated by third parties. Please review the privacy policy of any external website you visit.
Marketing Communication
If you have opted to receive marketing communication, we may contact you with information about new trips, offers, destinations or services. You may request to stop receiving marketing communication at any time by contacting us or using the unsubscribe option where available.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements. The latest version will be published on this page with the updated date.
Enjoy The Best Experience with Us
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